Privacy Policy

Objective

The objective of this Privacy Policy (the "Policy") is to protect the privacy of persons dealing with Tata Teleservices and to explain how we collect, use, disclose and store Information in accordance with the legal requirements and in order to mitigate operational risks.

Our Website

Tata Teleservices provides products and services via its various web sites. When you visit any such site, its web servers record anonymous information such as the time, date and URL of the request. This information assists Tata Teleservices to improve the structure of its web sites and monitor their performance.

Tata Teleservices may use cookies on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for Tata Teleservices's web sites to remember your preferences. As such, cookies are designed to improve your experience of Tata Teleservices's web sites.

In some cases, cookies may collect and store personal information about you. Tata Teleservices extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Tata Teleservices also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. Tata Teleservices collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

Assurance of Privacy

Your privacy is of utmost importance to us and we at Tata Teleservices hereby assure you that we enforce the highest levels of confidentiality and security. We seek to comply with all currently applicable legislation regarding the protection, security and confidentiality of personal data. In this Policy, we describe how we collect, use, disclose and protect personal data. We also outline the rights you may have in respect of your personal data held by us.

The Policy relates to your personal data that we may access through your use of this website and in relation to any contract for goods or services or other commercial relationship we may have with you, or with anyone who provides you with access to any of our products and services (such as your employer) that may collect, store or otherwise process your personal data.

When you provide any information to us which may include sensitive personal data or information at our site or otherwise through any other medium, you can be assured that such information stays with us and is divulged only in accordance with the applicable laws and to the authorised persons and agencies only. Tata Teleservices will not give or sell any information collected on the website to any data-collecting agencies or external companies for marketing or solicitation purposes.

At www.dobigcloudhub.ttns.in , we want to meet your specific needs by fostering an interactive and personalized environment. Thus, we may ask for your other particulars and opinions so that we can continuously improve our relationship with you.

Tata Teleservices and Your Privacy

This policy shall apply to all the legal entities comprising of Tata Teleservices Limited and its subsidiary companies namely Tata Teleservices (Maharashtra) Limited, Tata Tele NXTGEN Solutions Limited, TTL Mobile Private Limited and NVS Technologies Limited and shall include such subsidiary company or companies that may come into existence in future, each of which may process your personal data basis your relationship with respective subsidiaries.

References to "we", "our" or "us" in this Policy refer to the relevant company that is responsible for processing your personal data, as indicated in any contract for products or services you may avail from us.

Additional information on our personal data practices may be provided in contractual agreements, supplemental privacy statements, or notices provided to you prior to or at the time of collection of your personal data. For the purposes of this Policy, any reference to "Services" is a reference to all the products and services offered by Tata Teleservices and its subsidiaries, whether available online or offline, and any reference to "Sites" is a reference to any of the Tata Teleservices websites (including any mobile version of such websites), whether operated under the banner of Tata Teleservices or a brand name that we own.

Our use of your personal data is governed by this Policy as it may be updated from time-to-time. The most up to date version of the Policy will always be available at www.dobigcloudhub.ttns.in . Your use of our Sites or Services, and any dispute over privacy, is subject to this Policy and our Terms of Use (which are incorporated by reference into this Policy) and any written contract for Services between you and us or any person who provides you with access to our Services. Depending upon your interactions with us, other terms may also be applicable to you and our use of your personal data.

Sensitive Personal Data or Information

Sensitive Personal Data or Information is also referred to as "Personal Information". Tata Teleservices shall not collect sensitive personal data or information unless:

• The information is collected for a lawful purpose connected with a function or activity of Tata Teleservices or any person on its behalf.
• The collection of the sensitive personal data or information is considered necessary for that purpose.

Personal Information may include, among other things:

• Your identity, demographics and any other information shared by you including name, address, gender, date of birth, occupation, proof of identity, proof of address, contact details, passwords, financial information, health condition and biometric information.
• Your usage or call data records, including phone numbers, phone location, device details, phone usage, web usage, purchasing habits, browsing history, website, applications and offline services.
• Your communication history in connection with customer support, such as call recordings, email or letters.
• Any detail provided to Tata Teleservices for providing services.
• Any information received by Tata Teleservices for processing, stored or processed under lawful contract or otherwise.

Tata Tele Businesses' use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy , including the Limited Use requirements.

How We Collect Personal Information

Tata Teleservices may collect personal information in a number of ways, including:

• Directly from you when you submit your personal details, subscribe to services, execute an agreement, create an online account, make a purchase, request a call back, submit support requests, participate in a contest or survey, provide feedback or otherwise contact us.
• Billing information related to your commercial and financial relationship with us, including services provided, telephone numbers you call and text, payment history and service history.
• Technical and usage information related to the services we provide, including information about how you use our networks, services, products or websites.
• From third parties such as Tata Teleservices's related companies, credit reporting agencies, representatives, fraud-prevention agencies, business directories, credit check reference or vetting agencies and connected network providers.
• From publicly available sources of information.
• From Tata Teleservices's own records of how you make use of our services.

How We Use Your Personal Information

Your personal information may be used to:

• Verify your identity.
• Assist you to subscribe to Tata Teleservices's and its associates' products and services.
• Provide, administer and manage the services you require, including charging, billing and collecting debts.
• Inform you of ways services could be improved or of additional products, services or tariff plans.
• Respond to inquiries, provide requested information, address technical support tickets and provide customer service support.
• Conduct credit-worthiness checks and fraud checks.
• Research and develop Tata Teleservices's and its associates' products and services.
• Administer, monitor, improve and customize services for internal operations, troubleshooting, network management, optimization, research and analytics.
• Understand your information and communication needs in order to provide better service.
• Maintain and develop business systems and infrastructure, including testing and upgrading systems.
• Promote and market services, special offers and promotional offers to you through channels including direct mail, telemarketing, WhatsApp and SMS messages.
• Defend demands, claims, litigations or proceedings arising against Tata Teleservices.
• Investigate, prevent or take action regarding illegal activities, fraud, threats, violations of Terms of Use or applicable law, and meet legal or regulatory obligations.
• Carry out activities in connection with legal, governmental or regulatory requirements, legal proceedings, crime or fraud prevention, detection or prosecution.
• Transfer information to another body corporate or person in India or another country that ensures the same level of data protection where such transfer is necessary for lawful contract performance.

If you do not wish Tata Teleservices to promote and market its products, services and special offers to you, please visit https://www.tatatelebusiness.com/dlt-details/ .

Where We Disclose Your Personal Information

In order to deliver the services you require, Tata Teleservices may disclose your personal information, to the extent required only, to illustrative agencies or organizations outside Tata Teleservices. Your personal information is disclosed only in relation to the services being provided to you and/or in connection with improvisation of services through innovations.

• Affiliates.
• Sales and marketing teams.
• Business associates, business partners, channel partners and agents contractually associated with us.
• Third party service providers.
• Customer enquiries, mailing operations, billing and debt-recovery functions.
• Information technology services, installation, maintenance and repair services.
• Market research and web site usage analysis.
• Business transfer recipients, advisers and prospective purchasers in connection with mergers, demergers, assignments, sale of business or liquidation proceedings.
• Recipients of aggregated, anonymised or pseudonymised information, subject to appropriate data protection treatment.

In addition, Tata Teleservices may disclose your personal information to:

• You, your authorized representatives or legal advisers.
• Credit-reporting and fraud-checking agencies.
• Credit providers for credit-worthiness, credit rating, credit provision and financing.
• Tata Group companies and/or sister companies of Tata Teleservices.
• Tata Teleservices's professional advisers, including accountants, auditors and lawyers.
• Government and regulatory authorities, agencies and other organizations, as required or authorized by law.
• Organizations managing Tata Teleservices's business and corporate strategies, corporate risk and funding functions.

In certain situations, Tata Teleservices may be required to disclose personal data in response to lawful requests by public authorities, including security agencies, to meet national security requirements and instances requiring co-operation with law enforcement agencies.

Storage and Retention

Your information or data will primarily be stored in electronic form. However, certain data can also be stored in physical form.

Your information will remain with us during your active association on account of subscription to our services and/or business association with us in whatsoever form, direct and indirect. Post your disassociation, the information will be retained by us for a minimum period of 180 days or such longer period as may be mandated in accordance with law and/or under specific instructions from any Court, Government and Statutory Authorities.

Confidentiality of Personal Information

We have procedures that limit employee access to your personal information to those employees only who need to have access to the personal information. We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, training programs and internal policies.

All our employees are obligated to protect confidentiality and ensure security as per Tata Code of Conduct. Our third-party contractors are bound by contractual obligations to adopt and maintain reasonable levels of security practices and procedures to ensure security of information received from us in the course of operations.

To prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place physical, electronic and managerial procedures to safeguard and secure the personal data we collect through our Sites and in the provision of our Services. No security measures are perfect, however, and we cannot assure you that personal data that we collect will never be accessed or used in an unauthorised way due to circumstances beyond our reasonable control.

If you have a username and password to access our services, you should take steps to protect against unauthorized access to your password, phone and computer by signing off after using a shared computer, choosing a robust password and keeping your log-in and password private.

Protecting Your Information Exchanged Online

When you apply online for our service, or provide information to us at our website, you provide personal and financial information that is necessary for us to process your application or payments. Information provided to us at our website is sent in a secure session established with Secure Sockets Layer (SSL) technology. SSL protects information sent over the Internet between your computer and us by encrypting it and thus prevents misuse.

Limitation of Liability

You will appreciate and agree that no data transmission over the Internet is completely secure and, for reasons outside of our control, security risks may still arise. Tata Teleservices cannot protect any information that you make available to the general public in any publicly accessible area of our website or any other media. Tata Teleservices shall not be responsible for any breach of security, or the disclosure of Personal Information, unless Tata Teleservices has been proven to be grossly and willfully negligent.

Access, Correction and Deletion

Tata Teleservices takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up to date. However, the accuracy of the information depends to a large extent on the information that you provide. Tata Teleservices recommends that you:

• Let Tata Teleservices know if there are any errors in your personal information.
• Keep Tata Teleservices up to date with changes to your personal information such as your name or address.

Tata Teleservices reserves the right to charge a fee for searching for and providing access to your information. You may write to Tata Teleservices in connection with deleting or amending your information maintained and retained with Tata Teleservices by sending an email to the appointed Grievance Officer at Grievance@tatatel.co.in. However, certain data or information cannot be corrected or deleted, or is prohibited from being deleted, as required under applicable law, law enforcement requests or judicial proceedings, and shall continue to be maintained by Tata Teleservices as per mandates.

Changes to This Policy

We regularly review and may make changes to this Policy from time-to-time. To ensure that you are always aware of how we use your personal data, we will update the online version of this Policy from time-to-time to reflect changes to our use of your personal data. We may also make changes to comply with developments in applicable law or regulatory requirements.

Where practicable, we will notify you by other means prior to changes materially affecting you, such as by posting a notice on our Sites or sending you a notification. We encourage you to review this Policy periodically to be informed of any changes to how we use your personal data. This Policy was last amended on 09th Oct 2018.

Disclaimer

Terms of this privacy policy are subject to the Tata Teleservices Terms of Use of the Site, which are incorporated impliedly and deemed to have been read, understood and unconditionally accepted by you.

We believe there are various factors due to which compliance with the above Policy may go out of our control, including factors of force majeure, and in such situations we shall not be held responsible.

Tata Teleservices assumes no responsibility for the content or privacy practices of any other web site, company or organization, including web sites that may be accessed through any link from this Website.

While every attempt is made to ensure that the information contained in this site has been obtained from reliable sources, Tata Teleservices is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided "as is", with no guarantee of completeness, accuracy, timeliness or of the results obtained from use of this information, and without warranty of any kind, express or implied, including warranties of performance, merchantability and fitness for a particular purpose.

In no event will Tata Teleservices, its business associates, channel partners, agents or employees be liable to you or anyone else for any decision made or action taken in reliance on information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site may connect to other websites maintained by third parties over whom Tata Teleservices has no control. Tata Teleservices makes no representations as to the accuracy or any other aspect of information contained in other websites.